We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: Decipher the underlying structure of every difficult conversationStart a conversation without defensiveness Listen for the meaning of what is not saidStay balanced Difficult Conversations - Douglas Stone od authora Douglas Stone a nakladatelství za skvělé ceny na e-shopu Martinus. cz.
| Autor |
Douglas Stone |
| Jazyk |
anglický |
| Počet stran |
352 |
| Rok vydání |
2010 |
| Typ |
filmy |
| Nakladatelství |
Penguin Books |
