Process Management is a compendium for modern design of process-oriented companies. A hands-on approach to introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state-of-the-art of organization theory and information management. This is done by following the individual stages of a process model which has already successfully been proved in practice. The progress of the project is described by a continuous case study, which is the process management project of a modern service c Process Management - Jorg Becker, Martin Kugeler, Michael Rosemann od authora Jorg Becker, Martin Kugeler, Michael Rosemann a nakladatelství za skvělé ceny na e-shopu Martinus. cz.