The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of The Science of Service Systems - Haluk Demirkan, James C. Spohrer, Vikas Krishna od authora Haluk Demirkan, James C. Spohrer, Vikas Krishna a nakladatelství za skvělé ceny na e-shopu Martinus. cz.
| Autor |
Haluk Demirkan, James C. Spohrer, Vikas Krishna |
| Jazyk |
anglický |
| Počet stran |
360 |
| Rok vydání |
2011 |
| Typ |
filmy |
| Nakladatelství |
Springer Verlag |
