Many 21st century operations are characterised by teams of workers dealing with significant risks and complex technology, in competitive, commercially-driven environments. Informed managers in such sectors have realised the necessity of understanding the human dimension to their operations if they hope to improve production and safety performance. While organisational safety culture is a key determinant of workplace safety, it is also essential to focus on the non-technical skills of the system operators based at the 'sharp end' of the organisation. These skills are the cognitive and social sk Safety at the Sharp End - Rhona Flin, Paul O'Connor od authora Rhona Flin, Paul O'Connor a nakladatelství za skvělé ceny na e-shopu Martinus. cz.