Haters are not your problem. Ignoring them is. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and more publicly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that they have to Hug Your Haters - Jay Baer od authora Jay Baer a nakladatelství za skvělé ceny na e-shopu Martinus. cz.
| Autor |
Jay Baer |
| Jazyk |
anglický |
| Počet stran |
240 |
| Rok vydání |
2016 |
| Typ |
filmy |
| Nakladatelství |
Portfolio |
