A master of customer service reveals his proven secrets to developing long-lasting relationships and customer loyalty by making business personal. Once a customer, always a friend that is the simple philosophy behind Mitchells/Richards, two of the most successful clothing stores in the nation and that is why Jack Mitchell, his family, and associates inspire the enduring loyalty and admiration of his customers, including today's top CEOs. Jack's two stores, Richards in Greenwich, Connecticut, and Mitchells in Westport, Connecticut, suit up discerning customers from across the country. No Hug Your Customers - Jack Mitchell od authora Jack Mitchell a nakladatelství za skvělé ceny na e-shopu Martinus. cz.