An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, "exit," is for the member to quit the organization or for the customer to switch to the competing product, and the other, "voice," is for members or customers to agitate and exert influence for change "from within. " The efficiency of the competitive mechanism, with its total reliance on exit, is questio Exit, Voice, and Loyalty: - Albert O. Hirschman od authora Albert O. Hirschman a nakladatelství za skvělé ceny na e-shopu Martinus. cz.
| Autor |
Albert O. Hirschman |
| Jazyk |
anglický |
| Počet stran |
176 |
| Rok vydání |
1972 |
| Žánr |
naučná |
| Nakladatelství |
Harvard University Press |
