One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea - putting employees first and customers second - sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar - HCLT's celebrated CEO - recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a Employees First, Customer Second - Vineet Nayar od authora Vineet Nayar a nakladatelství za skvělé ceny na e-shopu Martinus. cz.
| Autor |
Vineet Nayar |
| Jazyk |
anglický |
| Počet stran |
224 |
| Rok vydání |
2010 |
| Typ |
filmy |
| Nakladatelství |
Harvard Business Press |
