Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and, other essentials to successfully provide great front line The Big Book of Customer Service Training Games - Peggy Carlaw, Vasudha Kathleen Deming od authora Peggy Carlaw, Vasudha Kathleen Deming a nakladatelství za skvělé ceny na e-shopu Martinus. cz.
| Autor |
Peggy Carlaw, Vasudha Kathleen Deming |
| Jazyk |
anglický |
| Počet stran |
209 |
| Rok vydání |
2007 |
| Typ |
filmy |
| Nakladatelství |
McGraw-Hill |
